Shipping policy
FOR KITS THAT SHIP FROM CHINA
To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's JiNan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days.
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
PROCESSING TIMES
Order delivery times as mentioned above do not include order processing times.
KITS FROM CHINA
Stock Designs: Processing times for stock designs (ie not Custom Kits) is 3-5 business days.
Custom Kits: Processing time for custom kits is 5-10 business days. Processing times for custom kits is contingent on potential back-and-forth with the customer over edits.
Please note that processing times vary by time of year. During periods of high volume (eg the holiday season), order processing for stock designs may take up to 10 business days; Custom Kits may take up to 15 business days to process).
SHIPPING CARRIERS
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
ORDER CANCELLATION POLICY
Satisfaction Guaranteed
You may cancel your order for a full refund if it has not already been shipped.
We understand the frustration caused by longer-than-usual processing and delivery times due to COVID-19 and want you to know you have total flexibility to cancel any orders that have not yet shipped. Thank you for your patience!
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!
SHIPPING FAQS
Where is my order?
To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's JiNan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days.
Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.
USA: Between 30 - 60 days average
Canada: Between 30 - 60 days average
Europe: Between 30 - 60 days average
Australia: Between 30 - 60 days average
All Others: Between 40 - 70 days average
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
Why did I only receive part of my order?
We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times.
Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.
Why does my tracking appear stuck?
This is completely normal. When your order is in transit and moving between count
To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's JiNan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days.
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
PROCESSING TIMES
Order delivery times as mentioned above do not include order processing times.
KITS FROM CHINA
Stock Designs: Processing times for stock designs (ie not Custom Kits) is 3-5 business days.
Custom Kits: Processing time for custom kits is 5-10 business days. Processing times for custom kits is contingent on potential back-and-forth with the customer over edits.
Please note that processing times vary by time of year. During periods of high volume (eg the holiday season), order processing for stock designs may take up to 10 business days; Custom Kits may take up to 15 business days to process).
SHIPPING CARRIERS
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
ORDER CANCELLATION POLICY
Satisfaction Guaranteed
You may cancel your order for a full refund if it has not already been shipped.
We understand the frustration caused by longer-than-usual processing and delivery times due to COVID-19 and want you to know you have total flexibility to cancel any orders that have not yet shipped. Thank you for your patience!
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!
SHIPPING FAQS
Where is my order?
To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's JiNan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days.
Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.
USA: Between 30 - 60 days average
Canada: Between 30 - 60 days average
Europe: Between 30 - 60 days average
Australia: Between 30 - 60 days average
All Others: Between 40 - 70 days average
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
Why did I only receive part of my order?
We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times.
Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.
Why does my tracking appear stuck?
This is completely normal. When your order is in transit and moving between count